Quattro Tires offers you the possibility to find and learn more by using different research methods. First of all it is possible to research by size by simply using the three little boxes located on the homepage of the website and selecting among the different possibilities, the tread width, the profile and the diameter of the tires you wish to look for as shown on the example on the homepage of the website. For more information, refer to the section (help).
Once you have selected the write tread width, profile and diameter of the tires you wish to search for, you must identify witch type of tire you wish to see. You may either select a winter tire or a four seasons/summer tire. Once you have selected one of the two choices that are presented to you, you will find yourself on the page where all the different makes and models in the appropriate size are presented to you. The different models will be classified by availability and price range from the leas expensive to the most expensive.
On this page you will be able to compare and to learn more by selecting witch ever tire and getting a detailed description, an enlarged picture of the product and an evaluation of each of these makes and models according to different criteria’s. Secondly, Quattro tires offers you the possibility of researching by tire brand. Again starting from the homepage of the website, you may research your tires by selecting the brand of your choice by selecting the appropriate logo. Once you have selected the appropriate brand, you will have to choose what type of tires you are looking for either a winter or a four seasons/summer tire. The next step in order to narrow down your research, you will be asked to identify witch type of vehicle you are researching for between a car/automobile or for a light truck/SUV. After selecting witch type of vehicle you wish to search for, you will find yourself on the page where you will be presented with all the different models of tires available in the particular brand, season and type of tire you chose.
By selecting a particular model of tire you will once again have access to the description, enlarged picture, evaluation but also all the different sizes Quattro tires has in stock. Finally by selecting the size you need for your vehicle, you will be able to proceed to the next step witch is purchasing the tires. The third research method offered to you by Quattro tires is a research by key words. You simply have to enter certain key words about the information you are looking for at the top of the homepage next to the research tab. It is important to note that the degree of precision of your research will depend of the key words you enter.
Once you have found the make and model you wish to purchase it is important that you make sure the tread width, profile and diameter correspond with the make and the model of your vehicle. After taking note of the shipping conditions, the customer will be able to purchase tires by selecting the button “buy now”. Once you have selected the button “buy now” you will be directed to a page called “order confirmation”. On this page the customer will have to select the amount of tires he wishes to purchase and the shipping postal code in order to now the final price of his or hers transaction including shipping (depending on location), tire taxes and sales taxes. Once the customer has taken awareness of the different costs and conditions such as sales conditions and shipping conditions and has accepted these conditions he or she may select the “Confirm Order” button bellow the grand total of the transaction. On the next page the customer will have to fill in the different fields in order to supply us with certain information such as billing address, shipping address, first name, last name etc… in order to submit and execute the transaction. Finally the customer will find himself on the payment page which summarises the details of the transaction, the billing address, the shipping address and the payment mode. At this step of the transaction the customer will be asked to select the payment mode and enter his or hers payment information. It is important to take note that by using this entirely secured page by Paypal, Quattro tires does not have access to any banking information such as credit card numbers for example. Once this information is completed the customer may submit his or hers order by selecting the button “Submit order”. If this information has been well entered, the customer will receive a message congratulating him or her on there new purchase and will also receive a confirmation email including details of the transaction, and a reference number which can be used to trace the transaction and serves as a proof of purchase as well. If the transaction happens to fail, we invite you to contact Quattro tires and a member of customer support will determine the causes and help you solve this problem.
Once the transaction has been completed, the tires purchased by the customer will be shipped in a delay of two (2) to seven (7) days starting from the day after the transaction. Wheels and tires are generally shipped between 8h00 am and 5h00 pm but can in some occasion be shipped till 8h00 pm. Quattro Tires will contact customers on the day preceding the shipping date in order to confirm the transaction and the shipping date. www.quattrotires.com can either ship the wheels or tires at the customer’s house, or at his work place.
Shipping at customers residence:
IAll thought Quattro Tires will contact customers on the day preceding the shipping date, Quattro tires can not confirm a precise shipping hour. In this case the customer has the responsibility to make sure someone will be available and present on the shipping day. In order to confirm the reception of the tires somebody must be present at the shipping address to sign and take possession of the merchandise. If you do not believe you will be available at the shipping address between 8h00 am and5h00 pm but you wish to receive the tires or wheels customers may when purchasing tires, indicate on the page “Submit order” in the section “additional information” a detailed message describing a precise and secure place Quattro tires may leave the tires if no one is present. www.quattrotires.com can only process this type of information if it is mentioned while executing the transaction. Quattro Tires can not be held responsible for any damage to the merchandise between the time when the tires are delivered and the time the customer actually takes procession of the tires.
It is the customers responsibility to verify the merchandise received and to make sure it corresponds with the customers order. In the case of an error made by Quattro Tires it will be corrected by shipping the right merchandise. Quattro tires is not responsible for mistakes done by the customer such as a mistake in tread width, profile or diameter of the tires in this case additional fees may be required to exchange the merchandise.